shipping & returns

SHIPPING

 

Need to edit your order, add/remove items, postpone, or cancel? Let us know right away, and we'll do our best! Email io@jupitergoods.co.

Heads up - we usually ship within 24 hours of receiving an order.

While we believe in magic, we aren't wizards. yet : ). If a package has been shipped, we then treat order edits on a case-by-case basis, sticking to our return policy details.

Methods and Estimated Transit Times

We ship using USPS. Unless otherwise posted, we process and pack orders within 24 hours and estimate that our packages arrive to you within 5 business days. You will be able to track your package with a link we send via the shipping confirmation email. 

RATES

  • Unless we're running a promotion, (which you can find at the top of our site) we offer free standard shipping on all orders (in the USA) on orders $75+

  • Orders under $75 will have a $5 flat rate option at checkout
  • If you're interested in other options, you can also find these at checkout

Please note:
  • Orders that come in after noon on Friday will be processed the following Monday, first thing

  • Please understand that we're not able to control any delays from USPS

  • We do not ship outside of the continental US at this time 

RETURNS

Easy peasy. We accept returns within 30 days of the original purchase date.

1) Email us first and we'll give you the best return address + we want to make it right! If we can help, we sincerely want to.

2) Next, you will choose your shipping method and pay to have the products shipped back to us, and we'll process your full purchase price refund within 10 business days of returning to our warehouse.

We do not charge any additional fees to process returns. All you have to pay is the shipping back to our warehouse. 

What items can be returned?

You may return unused items that haven't been opened, used, or sampled with their packaging and tags in new condition. The return must be initiated within 30 days of original purchase date.

What items cannot be returned?

We do not accept items past 30 days of the original purchase date, or items that have been damaged or used in any way.

What if I received a damaged item?

Yikes! We know that can happen, but we're sorry. Please report damage within 5 days of receiving your package. Send us a photo of the damage (super helpful for future orders) and a description to io@jupitergoods.co.