Need to edit your order, add/remove items, postpone, or cancel? let us know right away, and we'll do our best! Email firstname.lastname@example.org or call (682) 800-2028. Heads up - we usually ship within 24 hours of receiving an order.
While we're a magic shop, we aren't wizards. yet : ). If a package has been shipped, we then treat order edits on a return policy basis - please see below.
methods and estimated transit times
We ship using USPS.
Unless otherwise posted, we process and pack orders within 24 hours and estimate that our packages arrive to you within 5 business days. You will be able to track your package with a link we send via the shipping confirmation email.
We offer free standard shipping on all orders (in the USA) on orders $75+
If you're interested in other options, you can find these at checkout
Orders that come in after noon on Friday will be processed the following Monday, first thing
Please understand that we're not able to control any delays from USPS
Easy peasy. We accept returns within 30 days of the original purchase date.
1) Email us first and we'll give you the best return address + we want to make it right! If we can help, we sincerely want to.
2) Next, you will choose your shipping method and pay to have the products shipped back to us, and we'll process your full purchase price refund within 10 business days of returning to our warehouse.
We do not charge any additional fees to process returns. All you have to pay is the shipping back to our warehouse.
What items can be returned?
You may return unused items that haven't been opened, used, or sampled with their packaging and tags in new condition. The return must be initiated within 30 days of original purchase date.
What items cannot be returned?
We do not accept items past 30 days of the original purchase date, or items that have been damaged or used in any way.
What if I received a damaged item?
Yikes! We know that can happen, but we're sorry. Please report damage within 5 days of receiving your package. Send us a photo of the damage (super helpful for future orders) and a description to email@example.com.